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 Questions about Ordering and Shipping:
What payment methods do you accept?
We accept Visa, MasterCard, American Express and Discover, and payment through PayPal. At this time, Colonial Candlecrafters dose not accept checks or money orders.
I don't like using a credit card online. Is it safe to use my card online?
We have taken important steps to make sure shopping at Colonial Candlecrafters is safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that safeguards your personal information. We have designed our site to be pleasant, easy and secure shopping experience!
How will the charge appear on my credit card?
The charge will appear on your credit card statement as "CANDLE SHOP".
Do I have to register to place an order?
No, you do not have to register (or have a membership account) to order from Colonial Candlecrafters online!
Is there any minimum order amount?
No minimum purchase is required.
How do I place an order?
For the first time shoppers. - When you find an item you would like to purchase, just click the "Add To Cart" button. This will take you to your shopping cart page. If you want to add more items to your shopping cart, then click "Continue Shopping" button. After you add an item to your shopping cart it will automatically update your total. Each item quantity can be changed. Type the new quantity in the quantity box, and then click the "Recalculate" button. If you would like to remove an item from the shopping cart, input a zero "0" in the quantity box, then click "Recalculate". To complete your order, choose your US state and click on "Go To Payments" and fill in your address details as requested and the address to which you would like your order sent (if it is different) and click "Continue". You'll go to PayPal's secured site to complete payment processing. Pay with a Credit Card or log in and paid with PayPal.
No Paypal Account is needed!
PayPal purchases can be made without the need to have a PayPal account.
Purchasing without the need to create a PayPal account is easy...
Simply follow these steps:
* Place your purchases in your shopping cart by clicking "Add To Cart".
* When you have finished shopping, click "Checkout" link in the upper right hand corner of the page.
* You’ll see the contents of your Cart - Select your US State for sales tax and click "Go To Payments"
* Enter your Billing & Shipping details and Agree to Terms, click "Continue".
* Make sure ALL your information is correct and click "Continue".
* You'll go to PayPal's secured site to complete payment processing.
* Pay with a Credit Card or log in and paid with PayPal. It's as easy as that!
How much does shipping cost?
We keep our rates as reasonable as possible! We are now offering $8.95 Flat Rate Shipping on all ONLINE ONLY purchases, within the Continental U.S.
Do I have to pay sales tax on my purchase?
Pennsylvania Residents must pay 6.0% sales tax.
How will my order be shipped?
All orders shipped UPS in the US continental 48 states and the District of Columbia (no delivery to Alaska, Hawaii, Puerto Rico, Guam, Canada, Mexico, or the U.S. Virgin Islands) and to Military APO/FPO & P.O. Box addresses.
Why can't you ship to a PO Box?
We ship through UPS, and they do not ship to PO Boxes. If you live in a location that does not have street addresses, we can ship via USPS but the flat rate shipping will not apply. Before you place your order, contact us to let us know your shipping situation. After we receive your order, we will contact you with actual shipping and insurance rates for your order.
When will my item be shipped?
We ship daily Monday-Friday. Usually, your item will ship on the business day following our receipt of your payment. If you are paying via PayPal with an e-check, we usually ship the day after PayPal notifies us that the payment has cleared.
How long will it take to get my order?
We usually ship in-stock retail orders within 3-5 business days, beginning the day after you place your order. You should receive your order in approximately 5 to 7 business days. During the holiday season, this can extended to 5-8 business days.
How will I know when my order has shipped?
You will receive an e-mail confirmation that your order has been shipped.
Do you send a confirmation email?
We send an email within 1 hour after your order has been opened by our web master, confirming that we have received your order. We also send you an email at the time that your order is shipped. Print this page for your records. We also send you a confirmation by e-mail.
Do you ship outside of the U.S.?
No, we only ship to the US continental 48 states and the District of Columbia.
Can I have my order shipped to more than one address?
No, everything in a single order must be shipped to the same address. If you want items shipped to separate addresses (as gifts, for example), you'll need to place a separate order for each address.
What should I do if I have difficulty placing my order online?
Should you have problems placing your order on our website please contact our friendly webmaster and she will be happy to assist you. info@colonialcandlecrafters.com
What is Colonial Candlecrafters return & exchange policy?
We value your patronage and are truly committed to your satisfaction.
Please inspect your order upon receipt. If your item(s) is damaged in transit please contact us within 3 days.
If you would like to return or exchange an item there will be a 20% restocking fee assessed on returned items. Please enclose your invoice and merchandise in the original packaging and let us know your new preference. (Of course, we cannot exchange "personalized" products, ie. wedding or memorial candles.)
Send the original box via UPS (or bring to our bricks and mortar store). We cannot accept returns sent C.O.D.
My purchase is a present, do you gift wrap?
Gift Wrap No... Gift Boxed YES! We give special attention to gift orders and, of course, gift boxed orders do not include prices or sales receipts. We will send your order in one of our attractive custom gift boxes where, along with burning instructions, each candle will be wrapped in tissue paper, bubble wrapped, placed inside the gift box and tied with curling ribbon. LOOK HERE!
Can you enclose a gift card with my order?
Yes! At your request, we will include a gift card with a personal hand-written message with any order, at no charge. Include your message in the appropriate message box on the Billing Information page when checking out.
Questions about Privacy and Security:
How safe is it to shop online with Colonial Candlecrafters?
We want you to feel completely comfortable when shopping with us, and we go to great lengths to protect your security and privacy. We use a technology called Secure Sockets Layer (SSL), which creates a secure shopping environment. This Technology authenticates your connection and encrypts sensitive information before it is sent over the Internet.
We use the Secure PayPal payment gateway to ensure that your details are always secure. All of your payment and credit card details are handled by PayPal, who are used throughout the world for secure payments, on their own secure system, no details are passed to Colonial Candlecrafters or anyone else, so you can be confident that your identity is 100% secure at all time.
- Your information collected is used only for the purpose of fulfilling your order.
- Colonial Candlecrafters never sees your credit card details!
- Colonial Candlecrafters does not sell, trade, or rent your personal information to others.
We have designed our site to be pleasant, easy and secure shopping experience!
Questions about our Products:
Do you offer private label?
Please e-mail us at labels@colonialcandlecrafters.com for more information on our custom labels.
Does Colonial Candlecrafters offer fundraising opportunities?
Yes, Click here for more information.
Do you sell wholesale?
Yes, our jar candles, votives, and Odor Eliminator candles are available for wholesale.
Can I refill my Colonial Candlecrafters Jar candle when it is empty?
Because glass could weaken or accumulate bumps or scratches from use, we do not recommend refilling our jars.
Does Colonial Candlecrafters use lead wicks?
There has been a good deal of recent coverage in the media regarding possible health issues relating to candles containing lead wicks, some of which has unfortunately been confusing or misleading. In order to eliminate any concern or confusion on the part of our guests and consumers in general, COLONIAL CANDLECRAFTERS WOULD LIKE TO ASSURE YOU THAT WE DO NOT USE LEAD WICKS IN ANY OF OUR CANDLE PRODUCTS. At Colonial Candlecrafters we care deeply about the health and well-being of our guests and customers. This has been our mission for over 36 years and we will continue to strive to offer the very best candles available. Our wire core wicks are made from zinc, Not lead. Colonial Candlecrafters will NEVER knowingly sell a product containing lead core wicking.
Is there any way to tell the difference between lead and zinc core wick?
You bet! Snip 1/4" of the unburned wicking and remove the wire. Rub the wire across a sheet of paper. Lead wire will "write" (like a pencil) and the zinc wire will not
Why do candle wicks sometimes become mushroom shaped?
When the candle is consuming wax more quickly than the flame can burn completely, carbon deposits may develop. This will most likely occur when the wick needs to be trimmed. Extinguish the flame, trim off the wick and carbon deposit and relight. Do not allow the wick trimmings or other materials to fall into the wax pool.
How can I keep my candles looking their best?
Candles will discolor or fade when they are exposed to intense light for extended periods. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. This may cause taper candles to bend or negatively affect the quality of your candles. Store your candles in a cool, dry place. To restore your candles to their original luster, use a nylon stocking to "polish" your candles.
Do you have a catalog?
Yes. We have brochures describing our jar candles as well as our wedding candles.
What is the difference between Colonial Candlecrafters candles and another brand?
Colonial Candlecrafters candles are 100% handmade in central Pennsylvania, where our benchmarks are color, fragrance, burning efficiency, functionality and appearance. While product loyalty drives consumers to particular products, we feel Colonial Candlecrafters offers top quality, hand- made products with comparable characteristics to the "big name" competitors at a more reasonable price.
Why does the color of my candle look different than the color on my computer?
When you consider the variables of photography along with all the different types of monitors, video cards, and system configurations, it's easy to realize that not all computer screens are going to project the exact same colors. We try our best to make sure that the image we project will be a true representation of the colors of the item you're ordering. (We check three different monitoring systems before the images are posted on the site.)
Secondly, as you know, Colonial Candlecrafters hand pours our own candles. We control every candle's color and detail with each batch made. Remember these candles are unique and distinctive, with their own individual characteristics. Please allow for subtle differences within each candle.
General Questions:
When was the company founded?
Colonial Candlecrafters officially opened on March 3, 1972. Located 8 miles south of I-80 (Exit 210A) on U.S. Rt. 15 in Lewisburg, PA. Click here to read our history and our humble beginnings.
What is your web site history? How frequently do you update it?
We launched our web site in 2001 and we are delighted to say that it has experienced incredible growth in popularity each year since then! We are also pleased with the new customers and friends who have found us through our web site. We just launched a new version of the web site in 2008. Please visit frequently, as we continuously update our site with information on seasonal specials and new fragrances.
How can I learn more about Colonial Candlecrafters?
Click here to read our history and our humble beginnings.
Do you give tours of your candle making workshop?
We offer tours for motorcoaches and large groups. It takes an hour and a half for a full motorcoach tour which takes our guests though the giftshop as well as the workshop. Unfortunately, we don't do individual tours of the workshop.
However, when you come to the gift shop, as long as she's available, Pat is always happy to have people watch while she distresses a candle. Colonial Candlecrafters' staff can also explain the background of candles that are made on and off the premises and discuss candle burning procedures for each candle. We are very interactive with our guests.
What are your retail store hours?
Shop Hours: Sunday thru Saturday 10-5:30, Fridays 10:00- 9:00
From Thanksgiving until Christmas, Colonial Candlecrafters is open from 10:00am to 9:00pm.
Closed on Easter, Thanksgiving, Christmas and New Years Day.
Where is your retail store?
Located 8 miles south of I-80 (Exit 210A) on U.S. Rt. 15 in Lewisburg, PA
If you don't see the answer to your questions, just contact us and we will be happy to help!
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